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10 Most Common Technology Problems in a Business

During talks with executives and business owners alike about their IT issues, some common themes emerge as the 10 most common IT problems facing small business.

Slick Cyber Systems- 10 Most Common Technology Problems

Information technology or “IT” for most companies is a critical piece of their daily operation.  With so many functions or operations being done by computers when all is working.  The business can grow quickly making a great saving through the use of  IT.    If however, things are not going well with your IT.  Your tools and systems designed to make you more efficient and profitable, become a bit frustrating, expensive and a source of the major roadblock to the operation of your business.

1. Integration Issues 

When new technologies are released, It’s not uncommon for the new technologies to not play nice with older systems or applications. This can result in any number of issues to include double entry of data, multiple locations or systems for information.   With proper planning, this can be minimized or at least mitigated.

Working with an experienced IT partner like Slick Cyber Systems can ensure you get the best solutions in your businesses IT with minimizing integration issues.

2. Too Much Paper

Take a minute to look around your office.   How much paper do you see?  If you’re like many offices then you got a lot.  And all that paper can be slowing you down.   

Systems can be put in place to ensure printing and the use of paper is minimized allowing users to find data quicker, act and interact with this data in a more centrally located environment while reducing printing costs.

“We recommend evaluating business processes and determining how to make your process more efficient.” -Slick Cyber Systems

3. Cloud Confusion

Cloud is something that you hear everyday and its term that gets thrown around a lot, but doesn’t always help to explain what it is or how its used.

Simply put the term “The Cloud” is simply another way to meet the IT needs of your business without having to invest in much of the underlying infrastructure yourself. You’re paying a subscription to the use servers somewhere else in another companies server farm.   

Theses Cloud services vary in cost, availability, and complexity.  So they judiciously using these services along with internally owned technology such as hardware or software, most often makes them most sense, and saves some dollars and cents too.  

“We recommend working with an IT partner to help ensure that your needs are assessed before any cloud solution is purchased to ensure that its the best solution for your business needs.” – Slick Cyber Systems

4. Backup and Disaster Recovery 

Most of us have deleted a file accidentally or on purpose, had a power failure, or computers crash and lose important data.   Then you understand the importance of having reliable data back, and disaster recovery plan to restore data in the unfortunate event of such a tragedy takes place.  Planning for issues that could cause loss of data and solid data back up can remove expensive downtime for the company and keep your business operational after a disaster.   Remember eliminating or minimizing downtime can save you lots of money in the long term.

Your IT dept should have a schedule and a plan to back up data and a process to restore data should an issue arise.  If you are not sure how to do this work with an experienced IT solution provider such as Slick Cyber Systems to get the best solutions for your business.

5. What was the Root Cause of the Issue

Understanding the cause of an issue is important.  Keep an open line of communication when reporting issues, and supply as many details as possible.

It’s important to build up evidence and understanding of what caused an issue in IT.  So as issues arise, be sure to thoroughly document the issue you are having so that you can report it to your IT Dept. and they can effectively discover the root cause of the issue.  Thereby enabling you to understand how to repair, remove or work around the root cause of the issue itself.

Work with your IT staff or a trusted partner like Slick Cyber Systems to get top the root of the problem.

6. Security Risks

Cybercriminals and hackers are becoming much more sophisticated and all too often small business is the target of their attacks.   

Your computers store all sorts of information about your business.  Can you imagine if all of your trade secrets such as recipes, software, private emails, HR data, or customer information were to be stolen, locked or deleted?  Would your company survive?  Let me answer that for you.  No in fact INC.com did an article on just this topic and the reality is the 60% of small businesses actully go out of business within 6 months of a cyber attack.
60 Percent of Small Businesses Fold Within 6 Months of a Cyber Attack.. 

Don’t let your business become a victim of cyber attack….

Remember there are cost effective solutions that can be used to ensure that your companies data remains secure and these type of issues don’t become a business ending problem.

7. Legal Compliance

Some businesses may not recognize that if your business uses computers you are obligated to operate under certain guidelines, rules or laws that govern how that data is used, stored, shared.   

All too often these businesses overlook the legal implications associated with not complying with these laws designed to safeguard information for you, your business, and your customers.

Do audits of your network to ensure that you know if any issue exist, and what you need to do to correctly and legally protect your business from unseen issues.

Run audits of your network, use partners like Slick Cyber Systems to give you an annual assessment of your IT networks overall health and identify issues.

8. Lack of IT Planning

Business leaders and IT depts can become disconnected.  But planning for goals and direction of the company.  The leadership of any business can ensure that IT depts. can put the proper technologies in place to make the vision happen and eliminate the technology from being the source of problems.

The infrastructure of technology within your business is something that should be planned and implemented in a way to ensure profitability, ease of use inoperability with existing technology and the user community when designing systems to run your business.

Working with IT Manages Service Providers like Slick Cyber Systems, they can help develop a road-map for better IT Planning. 

9. Don’t Wait for it to Break

IT is expensive and many business put off regular maintenance and replacement of aging systems due to cost or the thought “If it Ain’t Broken Don’t Fix it”.

IT systems are much like your car they need regular maintenance to ensure they are operating properly, securely, and efficiently.  With the right IT processes in place problems can be planned for, even predicted before they become a disaster.

Remember knowing you have an issue is going to cost you less in time, money and frustration by acknowledging an issue exists and dealing with the problem before a catastroph occurs.

As part of the IT Planning, Managed Service providers like Slick Cyber Systems can evaluate and provide recommendations for maintenance windows.

10. Employee Frustration

Using technology for many employees may be a large part of an employees day.  Using systems that are outdated, slow, or have a wide array of problems.  Can make the workday long, difficult and frustrating to the best employees that you have.  Not to mention the loss of productivity of these employees can take its toll on your employees. Causing turn over and loss of revenue due to the lost productivity.

These above Ten IT Supports problems are often thought of as “The Norm” of working with computers and technology because many businesses don’t know that better IT is possible, affordable, and easy.

If your business is struggling with any of these or other IT issues? Make sure you’re getting the most out of your technology investment.  Give Slick Cyber Systems a call (570) 371-5800.

Slick Cyber Systems has been in business since 2002 providing quality sales, service, and support to businesses of all sizes. We are a member of the Better Business Bureau, the White Haven Chamber of Commerce, Hazleton Chamber of Commerce, Wilkes Barre Chamber of Commerce, and Scranton Chamber of Commerce.

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Slick Cyber Systems knows business computer & networking security is essential to protecting your company from viruses, spyware, hackers, and other threats.