Understanding IT terms for business owners is critical in today’s digital world. From cybersecurity threats to network management, knowing these terms helps you make informed decisions. In this guide, we break down the top 10 IT terms—also known as “geek speak”—into plain English so you can protect your business and make smarter technology choices.

1. DNS – An Essential IT Term for Business Owners

DNS (Domain Name Service) translates web addresses like slickcybersystems.com into numerical IP addresses that computers understand.
If DNS isn’t working, your internet isn’t either. It’s like trying to call someone without knowing their phone number.

2. Network Latency and Packet Loss – Key IT Terms for Business Owners

Ever notice your internet slowing down or dropping calls? That’s often due to network latency (delays in data travel) or packet loss (missing bits of data).
Causes can range from a bad cable or router to issues with your internet provider.

3. ACL Misconfiguration – Important IT Term for Business Owners

ACL stands for Access Control List. It decides who can open or edit specific files on your network.
If it’s set up incorrectly, employees might not have access to the files they need—or worse, someone might have access who shouldn’t.

4. Server Downtime (Planned vs. Unplanned)

Downtime isn’t always bad.

• Planned downtime allows IT to install updates, patches, or perform maintenance.
• Unplanned downtime happens when something breaks.
  A well-managed system minimizes unplanned downtime through regular monitoring and maintenance.

5. RMM Agents – Your Digital Watchdogs

RMM (Remote Monitoring and Management) agents are tools we use to keep an eye on your systems 24/7.
They alert us if a computer or server goes offline so we can fix issues before they cause major disruptions.

6. Endpoint Detection and Response (EDR)

EDR or antivirus software monitors your devices for suspicious activity—whether it’s a virus, malware, or unauthorized software.
Think of it as your office’s digital security guard, constantly watching for intruders.

7. Patch Management – Critical IT Term for Business Owners

Every computer needs regular updates (“patches”) to stay secure.
If your PCs or servers aren’t turned on during scheduled maintenance, those patches can’t install—leaving your business exposed.
Tip: Reboot your computer nightly instead of shutting it off. This keeps updates running smoothly and minimizes downtime.

8. IP Conflicts

An IP conflict occurs when two devices share the same address on your network.
This often happens with printers or devices manually assigned a “static” IP. When this occurs, both devices may stop communicating—leading to confusion and frustration.
Let your IT team assign IPs to avoid these headaches.

9. Shadow IT – A Hidden Risk for Business Owners

Shadow IT refers to any unauthorized device or app connected to your business network—like a personal Gmail account, smart speaker, or unapproved software.
Even innocent actions can create major security risks.
If IT doesn’t know a device exists, they can’t protect it. That’s why it’s critical to keep your network inventory clean and approved.

10. MFA (Multi-Factor Authentication)

Yes, it’s a hassle—but MFA is one of the strongest defenses against cyberattacks.
It verifies your identity through a secondary step (like a phone code or app prompt).
If it ever fails to sync, it’s usually a temporary issue with the authentication service, not your phone or login.

Final Thoughts

At the end of the day, “geek speak” isn’t about confusing you—it’s about precision. But as your MSP partner, Slick Cyber Systems believes you should always know what’s happening behind the jargon.
When you understand the basics, you can make smarter decisions about cybersecurity, maintenance, and IT investments.

Ready to Simplify Your IT?

Contact Slick Cyber Systems today for expert support.
📞 Call 570-215-8888 or visit slickcybersystems.com.
We’re here to translate technology into peace of mind.