our solutions

Managed IT Services

overview

What is managed IT services?

Managed IT Services is when you outsource your business’s Information Technology (IT) to a trusted IT company which in turn provides your employees unlimited IT support while proactively and strategically managing your IT infrastructure – all at a fixed price.

Slick Cyber Systems can almost guarantee we will save you money, while providing you with a service that is unmatched. Just imagine not having to deal with sick days, vacation pay, employees with no customer service skills (geeks), etc. With Slick Cyber Systems outsourced helpdesk, you will ‘feel’ like you have a dedicated IT staff at your fingertip when they are needed to help resolve your IT concerns simply by making a phone call or sending an email.  We also proactively monitor your computer network.  To ensure everything is working properly before a problem ever occurs.  We have the ability to remotely control systems and take care of just about any issue within hours or even minutes.  Often we can spot a problem before it causes outages or disruptions to workflow or customer interactions.

Outsourcing Helpdesk

Imagine not having to deal with the hiring of qualified computer technicians, web designers, database analysts, and other technical staff.  You can save money on training employees, sick days, vacations, or dealing with technical knowledge gaps.   Slick Cyber Systems outsourced Helpdesk and Managed Services you will feel like you have a fulltime IT Dept.  with the knowledge and experience to keep your business running in tip-top shape.

We also have state of the art Helpdesk software and issue tracking software which is also available to you (to view your open and closed tickets) at no additional charge. Do what many other companies have done and give us the opportunity to service your IT needs with our managed service offerings; you’ll never go back.

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Service desk

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Our Managed IT services will help you succeed. Let’s get started

Solutions

Comprehensive IT services include

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    Network

    Cloud services and on-premise servers are completely network dependent, which is why Slick Cyber Systems network management and monitoring services have become critical to IT.

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    Service desk

    Slick Cyber Systems 24/7 support is about maximizing service efficiency, resolving problems and driving continuous service improvement.

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    Infrastructure

    Slick Cyber Systems ensures your IT infrastructure is always optimized to support the stable and highly available services organisations demand.

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    Endpoint management

    Client and server endpoints are managed as two estates, ensuring security and stability while maximizing up-time and employee productivity.

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    Applications

    Slick Cyber Systems supports cloud software as well as on-premise deployments, ensuring applications are always optimized for the best possible user experience.

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    Managed services plus

    Slick Cyber Systems provides advanced management tools to clients who want to take their IT Service Management to a higher level.

Benefits

Our services provide a unique range of benefits

  • Control IT Costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

  • Trusted IT advisor

    Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

  • Economy of scale

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

  • Small initial investment

    Managed IT services help you offset the initial investment of staff and technology tool costs. Rather than spending tens of thousands of dollars on personnel, hardware and software upfront.

Stop wasting time and money on technology. Let’s get started

Slick Cyber Systems are always accommodating our diverse needs and we feel like they are a part of our company rather than an external supplier.
L.C., VP of Finance
Pricing and Plan

Our MSP Model - 1 monthly fee for all IT services. No costly surprises.
Pay as you go
Or, a hybrid approach ... it's always your choice.