NOC VS HELPDESK: WHAT’S THE DIFFERENCE?
NOC and helpdesk are important IT services for any business. They ensure the smooth functioning of your business by providing support when needed.
What is a NOC?
The NOC is normally a 24/7 support center that provides technical help and helps to clients. The NOC team is usually consisting of technicians who are experts in their field. They also have a supervisor who makes sure that the technicians are following the company’s guidelines and policies.
What is a Helpdesk?
Helpdesk is an IT service desk that helps employees, partners, and customers with their computing problems. It’s typically staffed with IT support professionals who offer advice on how to fix computing problems or provide remote access to a user’s computer for troubleshooting.
Why does my business need a helpdesk?
Businesses need helpdesks for many reasons. A helpdesk can be a lifesaver for your small business. We designed them to provide the customer with a streamlined and efficient means of accessing support. Whether you need help to set up a new account, troubleshoot an email issue, or fix a technical problem, the helpdesk is here for you. We can also use it as an additional line of defense against malicious threats, such as phishing scams.
Why would my business need a NOC?
Network operations centers (NOC) are essential for monitoring your network and servers. They also have been called the “nerve center” of the enterprise as they monitor and coordinate a company’s networks, applications, equipment, and data communications.
The tasks of a NOC typically include providing network security and ensuring that systems are running smoothly. They also play an integral role in disaster recovery (DR) for preventing data.
Does your business need a NOC VS HELPDESK?
What should I do if I need help with my business information technology and computer systems?
Slick Cyber Systems provides IT services and computer consulting. We offer cybersecurity, IT support, and more for clients, making them the ideal choice for any business in need of these services. Call us today at 570-215-8888.
