We specialize in delivering outsourced virtual support and IT services to small and mid-sized businesses in Northeast & Central PA, New Jersey, and Upstate New York. Our dedicated team is ready to cater to your IT needs and provide reliable and efficient solutions to support your business operations. Count on us to be your trusted partner in managing and optimizing your IT infrastructure.

Categories: Blog PostsNews & EventsUncategorized

RMM Definition

Remote Monitoring Management or (RMM) is a management platform. It is designed to help managed IT service providers remotely monitor and proactively work with client networks. Allowing remote IT providers like Slick Cyber Systems, the ability to find, test, and fix issues on clients’ computers.

A very small piece of software called an agent is installed on the computers, servers, and other devices on the computer network. The “agent” sends information about the health of the machine to the MSP monitoring the network. The agent allows the MSP to ensure the device is up to date with security patches and stay aware of any issues that could affect the operation of the computer.

Why use an RMM:

The ability to securely gather information about the network, such as hardware configuration, and software installed on the network.
The agent helps create alerts when problems arise and creates “tickets” to track each issue as it happens.
Visibility and insight into the health of the network and each device.
Remote access to networks to resolve issues more quickly for clients.