Frequently Asked Questions

Find answers and solutions to our most commonly asked IT issues. If you can’t find an answer, feel free to contact us and we’ll be happy to help.

First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.

Simply put, Slick Cyber Systems Managed IT Services (EagleWatch) means we take care of your entire information technology requirements. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means Slick Cyber Systems acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a super-secure data center. Cloud Backup replaces the need for someone to take a tape backup home each night. It is more secure, reliable and easier to manage and monitor.

We work with each client to establish specific expectations. Our measurable service levels specify clear definitions to agreed-upon expectations.

Managed IT Services Contracts vary by product. Some are offered month-to-month, while others require a single or multi-year contract.

Help Desk: What Is It?

A help desk is a service desk that deals with”IT” Information Technology support for your business and staff.

A help desk is a service desk that deals with IT and customer support. It’s not just for IT people, it’s for anyone who needs assistance with their computer or other technology. A helpdesk can handle anything from installation of software to password resets to troubleshooting hardware issues.

A typical helpdesk will have agents who answer phone calls and emails, while working on solving technology related problems remotely.

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

Our service model uses a fixed monthly fee per device. Once contracted, your Managed IT Services will cover IT maintenance and support for every contracted component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.  This does not include your hardware/software product warranty/support contracts (like Dell or HP).

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or helpdesk support, Slick Cyber Systems makes it simple with an affordable and customized service plan.

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. Slick Cyber Systems serves as your “one stop shop” for all your managed IT services needs. And we do it all for one monthly cost – We Don’t Profit from your Pain!

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps, Office365, Windows, Android or iOS, we will support your team.  Need to install a server onsite or host one virtually on Amazon or Azure? We will support you.  Need to transition from one ecosystem to another.  We’ll be there for you.

A Network Operations Center (NOC) is a facility that houses the hardware, software and personnel needed to monitor and manage a company’s network.

The NOC is also responsible for monitoring and managing the network in order to detect problems at an early stage. The NOC team can also be responsible for providing customer service for their network products.

FBI Crime Statics

For further information on cyber attacks and how they are evolving feel free to read the FBI’s annual cyber security report Here.

Billion in Email Account Compromise losses
Million in fraudulent tech support calls
Million in Ransomware related attacks
FBI Crime Stats