“Review Frequently Asked Questions About Philadelphia Managed IT Services And Get IT Answers Now!”

Find answers and solutions to our most commonly asked IT issues. If you can’t find an answer, feel free to contact us and we’ll be happy to help.

First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.

Simply put, Slick Cyber Systems Managed IT Services (EagleWatch) means we take care of your entire information technology requirements. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means Slick Cyber Systems acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a super-secure data center. Cloud Backup replaces the need for someone to take a tape backup home each night. It is more secure, reliable and easier to manage and monitor.

We work with each client to establish specific expectations. Our measurable service levels specify clear definitions to agreed-upon expectations.

Managed IT Services Contracts vary by product. Some are offered month-to-month, while others require a single or multi-year contract.

Help Desk: What Is It?

A help desk is a service desk that deals with”IT” Information Technology support for your business and staff.

A help desk is a service desk that deals with IT and customer support. It’s not just for IT people, it’s for anyone who needs assistance with their computer or other technology. A helpdesk can handle anything from installation of software to password resets to troubleshooting hardware issues.

A typical helpdesk will have agents who answer phone calls and emails, while working on solving technology related problems remotely.

BYOD stands for “Bring Your Own Device.” It refers to the practice of allowing employees to use their personal electronic devices, such as smartphones, laptops, and tablets, for work-related tasks. This practice is becoming increasingly popular in the workplace as more employees prefer to use their own devices rather than relying on company-issued devices. BYOD can help to increase productivity, reduce costs, and provide employees with greater flexibility and convenience. However, it also raises security concerns and requires careful management to ensure that company data remains secure.

A Trojan horse virus is a type of malicious software, also known as malware, that is disguised as a legitimate program or file, but once installed on a computer, it performs harmful actions that can compromise the security of the system.

A Trojan horse virus can be designed to perform a wide range of malicious activities, such as stealing sensitive data, installing additional malware, or providing unauthorized access to a computer system. Unlike viruses or worms, Trojan horses do not replicate themselves but rather rely on the user to unwittingly download and execute them.

Trojan horses are typically spread through email attachments, downloads from untrusted websites, or through social engineering tactics, such as phishing scams. They can be difficult to detect and remove, as they often disguise themselves as harmless files or programs, and may not exhibit any obvious symptoms.

To protect against Trojan horse viruses, it is important to use up-to-date antivirus software, avoid opening email attachments or downloading files from unknown sources, and exercise caution when clicking on links or downloading files from the internet. Regularly backing up important data is also an important precautionary measure.

Solid State Drive – SDD is a type of data storage device that uses flash memory to store data. It is faster, more reliable, and more energy-efficient than traditional hard disk drives (HDDs).

irtualization is a technology that allows multiple operating systems and applications to run on a single physical machine, or host, by creating virtual versions of hardware resources such as CPU, memory, and storage. This enables greater efficiency and flexibility in managing IT resources, as multiple virtual machines can run on a single physical machine, each with its own operating system and applications.

Here are the key steps involved in how virtualization works:

  1. Hypervisor: A hypervisor, also known as a virtual machine manager, is a software layer that sits between the physical hardware and the virtual machines. It creates and manages virtual machines by allocating and managing resources such as CPU, memory, and storage to each virtual machine.
  2. Virtual Machines: Each virtual machine is a self-contained environment that includes a virtual CPU, memory, and storage, as well as a virtual network interface. It appears to the operating system and applications running inside it as if it were a physical machine.
  3. Guest Operating Systems: Each virtual machine runs its own operating system, just like a physical machine, allowing multiple different operating systems to run on the same physical machine.
  4. Applications: Applications can be installed and run inside each virtual machine, just like they would be on a physical machine.
  5. Virtual Networking: Virtual networking allows each virtual machine to communicate with other virtual machines and the physical network, while remaining isolated and secure from other virtual machines running on the same physical machine.

Overall, virtualization enables greater efficiency, flexibility, and cost savings in managing IT resources, by allowing multiple virtual machines to run on a single physical machine, each with its own operating system and applications.

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

Our service model uses a fixed monthly fee per device. Once contracted, your Managed IT Services will cover IT maintenance and support for every contracted component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.  This does not include your hardware/software product warranty/support contracts (like Dell or HP).

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or helpdesk support, Slick Cyber Systems makes it simple with an affordable and customized service plan.

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. Slick Cyber Systems serves as your “one stop shop” for all your managed IT services needs. And we do it all for one monthly cost – We Don’t Profit from your Pain!

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps, Office365, Windows, Android or iOS, we will support your team.  Need to install a server onsite or host one virtually on Amazon or Azure? We will support you.  Need to transition from one ecosystem to another.  We’ll be there for you.

A Network Operations Center (NOC) is a facility that houses the hardware, software and personnel needed to monitor and manage a company’s network.

The NOC is also responsible for monitoring and managing the network in order to detect problems at an early stage. The NOC team can also be responsible for providing customer service for their network products.

Data recovery is the process of retrieving lost or damaged data from a backup copy. The recovery process can involve restoring a single file, a database, or an entire system, depending on the nature and scope of the loss. There are different types of data recovery, including full backup recovery, differential backup recovery, and incremental backup recovery.

RMM stands for Remote Monitoring and Management. It is a type of software tool that enables managed service providers (MSPs) to remotely monitor and manage their clients’ IT infrastructure and assets from a centralized console.

RMM software typically includes a range of features, such as network monitoring, software and hardware inventory tracking, patch management, remote access and control, and reporting and analytics. With RMM, MSPs can proactively monitor their clients’ systems, detect issues and vulnerabilities, and address them before they escalate into more significant problems.

RMM software also enables MSPs to provide remote support to their clients, allowing them to troubleshoot and resolve issues without the need for on-site visits. This can help to reduce costs and increase efficiency, while providing clients with a more responsive and flexible support experience.

Overall, RMM software can help MSPs to streamline their operations, improve their service delivery, and increase customer satisfaction by providing a more efficient and effective way of managing their clients’ IT infrastructure.

Yes, SSDs (Solid State Drives) are faster than HDDs (Hard Disk Drives).

SSDs use flash memory to store data, while HDDs use spinning disks to read and write data. The lack of moving parts in SSDs allows them to access data more quickly than HDDs, resulting in faster data transfer rates and faster system boot times.

In addition, SSDs have a shorter access time than HDDs, meaning that they can quickly locate and retrieve specific data from their memory, while HDDs may take longer to access the same data.

Overall, the faster access times and higher data transfer rates of SSDs make them a popular choice for users who require high-performance storage, such as gamers or professionals working with large files or databases. However, SSDs tend to be more expensive than HDDs and have smaller storage capacities, so they may not be the best choice for users with large amounts of data to store.

Cloud computing has become increasingly popular in recent years due to its many benefits, but there are also some drawbacks to consider. Here are some of the advantages and disadvantages of cloud computing:


  1. Cost-effective: Cloud computing allows businesses to reduce their IT costs by eliminating the need for expensive hardware and infrastructure.
  2. Scalability: Cloud computing makes it easy to scale up or down as needed, so businesses can adjust to changing demands quickly.
  3. Accessibility: Cloud computing allows users to access their applications and data from anywhere in the world as long as they have an internet connection.
  4. Reliability: Cloud computing services typically have redundant systems and backups in place to ensure that data is always available.
  5. Collaboration: Cloud computing allows multiple users to work on the same document or project simultaneously, improving collaboration and productivity.


  1. Security risks: Data stored in the cloud may be vulnerable to cyberattacks or data breaches, making security a major concern.
  2. Dependency on Internet: Cloud computing requires an Internet connection, which can cause issues if the connection is slow or unreliable.
  3. Privacy concerns: Some businesses and individuals may be hesitant to store sensitive data in the cloud due to concerns about privacy and data ownership.
  4. Limited control: Cloud computing customers may have limited control over their data and applications, as they are managed by the cloud provider.
  5. Technical issues: Cloud computing systems may experience technical issues, such as downtime or service outages, which can disrupt business operations.

FBI Crime Statics

For further information on cyber attacks and how they are evolving feel free to read the FBI’s annual cyber security report Here.

Billion in Email Account Compromise losses
Million in fraudulent tech support calls
Million in Ransomware related attacks
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